Curae Finance, LLC reduces the risk of uncompensated care and lost revenue for providers while making care more affordable for patients, improving the overall patient financial experience, and increasing net promoter scores. As the national leader in non-recourse healthcare financing for consumers, headquartered in Atlanta, Georgia, Curae’s Patient Financial Access platform reduces unpaid balances across all patient coverage scenarios, decreasing patient bad debt by 20% or more and delivering game-changing revenue. With over $30MM in funding delivered to providers to date and rapid growth to serve healthcare systems nationwide, Fortune Magazine has recognized our parent company as one of Fortune’s 100 Fastest-Growing Companies for three consecutive years: #1 in 2021, #4 in 2022, and #28 in 2023.

Job Description:

As a Client Success Executive reporting to the Director of Client Success, you will manage key client stakeholder relationships and ensure the value realization of the Curae Patient Financial Access Platform.  The role demands a deep understanding of healthcare reimbursement, payer requirements, and compliance regulations, ensuring clients optimize their financial performance and reduce inefficiencies within their revenue cycle by leveraging the Curae platform.  The ideal candidate has excellent organizational skills and can indirectly manage client and partner resources and identify risks to the Curae program. Curae is a fun and fast-paced environment that provides for creativity and autonomy.

Key Responsibilities:

• Build and maintain strong, positive client relationships, understanding their revenue cycle needs and objectives.
• Serve as the primary point of contact for clients, providing regular updates on progress and addressing any concerns or issues.
• Facilitate regular meetings with clients to discuss performance metrics, KPIs, and opportunities for improvement.
• Educate and upsell available Curae platform products.
• Manage all contract amendments and pricing conversations.
• Understand client workflows and ensure solutions fit their specific needs.
• Work with clients to implement best practices and processes that align with regulatory requirements and maximize reimbursement.
• Track and analyze key performance indicators (KPIs) relevant to the Curae platform ROI.
• Generate regular reports to assess the financial health of the client’s revenue cycle and present findings to stakeholders.
• Provide actionable insights based on data analysis to improve financial outcomes and drive client success.
• Work closely with the operations, sales, and product teams to align client expectations with service delivery.
• Share feedback from clients to help improve products and services.

Qualifications:

Experience:

• A BS/BA degree in a related discipline (e.g., Engineering, Management, or something similar) is strongly preferred.
• PMP or similar
• Experience in healthcare revenue cycle technology and/or services is preferred.
• Client-facing project management.
• Experience with EHRs preferred (i.e., Epic, Cerner, Meditech, etc.).
• 10+ years of experience in related fields (i.e., change management, process improvement, project management, technical operations).
• Demonstrated problem-solving and analytical thinking skills.
• Excellent written and verbal communication skills to work effectively with teams.
• Experienced in data and process flow diagramming.
• Experienced in creating project management tools and dashboards and automating task management.
• Proficient in MS Excel, PowerPoint, and Word.