In a recent article released in Forbes, As healthcare in America moves from a cottage industry to big business and gets progressively consolidated, regulated, and systematized, the industry has found itself at a crossroads with its customers (i.e., patients). Healthcare has technically always been patient-centric of course but like many business it never really focused on those patients – their unique needs and their relationship with them.
In other words, healthcare like all business today has become less about the business defining the individual and more about the individual defining the business. A patient-centric and patient-focused model requires healthcare providers to change their businesses to a relationship-based model in which they provide value and grow together with their patients and customers from birth to end of life.
Follow the link below to see the full article:
Forbes – The Biggest Issues For The Future Of Healthcare In America And What We Can Learn From Them, Part I